You can utilize your out-of-network benefits for sessions with us by submitting a claim to your insurance. Claims may require itemized statements (also sometimes known as superbills) for the sessions that you are submitting for – we email itemized statements to you typically within a week after each session.

Each insurance company may have a different specific process of submitting claims. Typically you can submit claims by mailing in a form or submitting via an online portal – you can ask your insurance for more info. Please note that we do not submit claims on our end, so this will be something that you yourself would submit directly.

All of our clinicians see patients on sliding scale, although each of them has limited availability. To try to serve as many people as possible on sliding scale, we created a 16-week sliding scale program, in which (if eligible) you can have a sliding scale rate for any number of sessions during those 16 weeks. In some cases, we can extend someone’s sliding scale rate when that improves our abilitiy to optimize a transition plan that helps you maintain and build upon the gains you’ve made with us.

Each clinician provides the same level of care to each patient, regardless of the fee. We do not require sliding scale patients to fill less desirable time slots, and appointment frequency depends on both clinical benefit and patient preference. Each clinician provides the same concierge-level communication in appointments, between sessions, and throughout the treatment journey.

While in-person sessions are not always required, there are some situations where we may ask clients to come in-person for one or more appointments, including but not limited to federal regulations related to controlled substances or other situations in which the provider feels it is clinically indicated for you to come in-person. We strive to meet you where you’re at, so if this comes up and is a barrier for you, please don’t hesitate to discuss further with your provider.

All of our providers are only licensed to practice in New York State. If you live in a bordering state and/or have the ability to come in-person at least a few times a year – please speak to a Client Care Coordinator from our office to discuss further.

All of our psychiatric providers have both in-person and virtual availability. All of our therapists have virtual availability, and some are in-person availability. Some of our providers have both in-person and virtual availability. If you have a preference for either in-person or virtual sessions, please let us know so we can pair you with a provider that may fit your preferences!

You do not have to engage in both therapy and medication management at our practice. While we offer both psychiatric and therapeutic services – some folks come to us just for their medication, some come to us just for therapy, and some come to us for both! We offer both psych services and therapy because we recognize that for some people, having to seek a separate psych provider and a separate therapist can be a barrier in accessing this kind of care – so we hope to eliminate this barrier by offering both services in the same place and sometimes with the same person. We also offer both services because we know that mental health journeys are not linear, so we want to offer services that match wherever you’re at.

Yes, you can continue to work with your current provider while also engaging in care with us! We often work and collaborate with outside providers, so we coordinate care to ensure that your treatment plan is as integrated as possible. However, if both your outside provider and a graymatters provider are prescribing meds for you – please discuss this further with the office/your graymatters provider, as it may be in your best interest to not have two prescribing providers.

A psychiatric provider offers both therapy and medication management (which includes a full comprehensive psychiatric evaluation), and a therapist offers therapy. Essentially, a therapist is not able to prescribe medication. You can see both or one of these providers at our practice!

Every client has their own unique video link to use for virtual sessions via Google Meet. An automated reminder email with the video link is sent two hours before a virtual session. If this email was originally in your Spam box, please mark it as “not spam” so that you receive these emails in your inbox moving forward.

If you are using a computer/laptop – you’ll click on the link from the automated reminder email and then click “Join now” or “Ask to join”. If you are using a Chromebook or if the link from the email is not clickable for some reason – you may need to manually copy-and-paste the link in your Internet browser.

If you are using a phone/tablet – you’ll need to download the app called “Google Meet”. 

If you have a Gmail account – first, sign into the Google Meet app using your Gmail account. Then, you can access the virtual session in one of two ways:

1. Click on the link directly from the automated reminder email on your phone/tablet and then click “Join”.

OR

2. Open the app, click the keyboard icon on the top right, input the sequence of 10 letters at the end of your link, click “Join,” and then click “Join” again.

If you do not have a Gmail account – once you’ve downloaded the Google Meet app, you can access the virtual session in one of two ways:

1. Click on the link directly from the automated reminder email on your phone/tablet, click “Ask to join,” type in your name, click “Join,” and then wait to be let into session.

OR

2. Open the app, click on “Enter a meeting code,” input the sequence of 10 letters at the end of your link, click “Next,” click “Ask to join,” type in your name, click “Join,” and then wait to be let into session.