A Client Care Coordinator speaks to each and every client before their initial session.

We are typically out-of-network and do not work with insurance companies, but can sometimes offer the option to participate in our sliding scale program as part of our financial accessibility model.

We will also work with you to help you to understand any out-of-network benefits that you may have, as well as to utilize these benefits as much as possible.

You can utilize your out-of-network benefits for sessions with us by submitting a claim to your insurance. Claims may require itemized statements (also sometimes known as superbills) for the sessions that you are submitting for – we email itemized statements to you typically within a week after each session.

Each insurance company may have a different specific process of submitting claims. Typically you can submit claims by mailing in a form or submitting via an online portal – you can ask your insurance for more info. Please note that we do not submit claims on our end, so this will be something that you yourself would submit directly.

All of our clinicians see patients on sliding scale, although each of them has limited availability. To try to serve as many people as possible on sliding scale, we created a 16-week sliding scale program, in which (if eligible) you can have a sliding scale rate for any number of sessions during those 16 weeks. In some cases, we can extend someone’s sliding scale rate when that improves our ability to optimize a transition plan that helps you maintain and build upon the gains you’ve made with us.

Each clinician provides the same level of care to each patient, regardless of the fee. We do not require sliding scale patients to fill less desirable time slots, and appointment frequency depends on both clinical benefit and patient preference. Each clinician provides the same concierge-level communication in appointments, between sessions, and throughout the treatment journey.

You do not have to engage in both therapy and medication management at our practice. While we offer both psychiatric and therapeutic services – some folks come to us just for their medication, some come to us just for therapy, and some come to us for both! We offer both psych services and therapy because we recognize that for some people, having to seek a separate psych provider and a separate therapist can be a barrier in accessing this kind of care – so we hope to eliminate this barrier by offering both services in the same place and sometimes with the same person. We also offer both services because we know that mental health journeys are not linear, so we want to offer services that match wherever you’re at.

A psychiatric provider offers both therapy and medication management (which includes a full comprehensive psychiatric evaluation), and a therapist offers therapy. Essentially, a therapist is not able to prescribe medication. You can see both or one of these providers at our practice!

All of our providers are only licensed to practice in New York State. If you live in a bordering state and/or have the ability to come in-person at least a few times a year – please speak to a Client Care Coordinator from our office to discuss further.

Yes, you can continue to work with your current provider while also engaging in care with us! We often work and collaborate with outside providers, so we coordinate care to ensure that your treatment plan is as integrated as possible. However, if both your outside provider and a graymatters provider are prescribing meds for you – please discuss this further with the office/your graymatters provider, as it may be in your best interest to not have two prescribing providers.